SEARCH METHODS:

• PRODUCT (for example ‘JRC net float’)
• MANUFACTURER (for example ‘DAIWA’)
• NAME (for example ‘reel’)

RECOMMEND TO A FRIEND:

SIMPLY CLICK THE ‘EMAIL FRIEND ABOUT THIS PRODUCT’ BUTTON AND ENTER THEIR EMAIL ADDRESS.

 ORDERING METHODS:

• ON LINE
• OVER THE PHONE

 PAYMENT METHODS:

• PAYPAL
• CREDIT/DEBIT CARD
• CHEQUE
• POSTAL ORDER/ BANKERS DRAFT

PLACING AN ORDER:

• ONCE YOU HAVE FOUND AN ITEM YOU WISH TO BUY, CLICK ‘BUY NOW’ 
• PROCEED TO CHECKOUT OR CONTINUE SHOPPING
• IF YOU CONTINUE SHOPPING, GO TO CHECKOUT WHEN YOU HAVE FINISHED SHOPPING
• ENTER DETAILS AND COMPLETE TRANSACTION OR CALL US ON 05601 790687 TO PAY OVER THE PHONE OR DISCUSS PAYMENT BY CHEQUE/POSTAL ORDER.

EDITING AN ORDER:

• IF THE TRANSACTION IS ONLY AT THE CHECKOUT STAGE YOU CAN REMOVE UNWANTED ITEMS
• IF THE TRANSACTION IS COMPLETE CALL US ON 05601 790687 TO DISCUSS (IF WE HAVE NOT ALREADY PROCESSED THE TRANSACTION WE CAN AMEND)
• IF THE TRANSACTION HAS ALREADY BEEN COMPLETED WE WILL BE UNABLE TO AMEND, BUT YOU WILL BE ABLE TO RETURN (SEE RETURNS POLICY FOR FULL DETAILS)

CANCELLING AN ORDER:

• IF YOU WISH TO CANCEL A TRANSACTION THAT HAS ALREADY BEEN PROCESSED CALL US ON 05601 790687 TO DISCUSS (IF WE HAVE NOT ALREADY PROCESSED THE TRANSACTION WE CAN CANCEL)
• IF THE TRANSACTION HAS ALREADY BEEN COMPLETED WE WILL BE UNABLE TO CANCEL, BUT YOU WILL BE ABLE TO RETURN (SEE RETURNS POLICY FOR FULL DETAILS)

RETURN’S POLICY:

• DEFECTIVE GOODS SHOULD BE RETURNED TO:

QUAKER TACKLE LTD

1 BELGRAVE STREET

DARLINGTON

COUNTY DURHAM

DL1 4AN 

• PLEASE SECURELY PACKAGE THE ITEM AND ENCLOSE A FULL DESCRIPTION OF THE FAULT.
• IF YOU CHOSE TO RETURN AN ITEM FOR ANY OTHER REASON PLEASE ENSURE IT IS SECERELY PACKAGED, THE ITEM MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT, IN ITS ORIGINAL PACKAGING, AS NEW AND UNUSED. IF THESE CONDITIONS ARE MET, A REFUND LESS INITIAL SHIPPING COST WILL BE GIVEN.
• EXCHANGES CAN BE MADE SUBJECT TO AVAILABILITY, AS THE CUSTOMER YOU ARE LIABLE FOR THE COST OF RETURNING THE ITEM. IF AN EXCHANGE IS UNAVAILABLE, A REFUND, LESS INITIAL SHIPPING COST WILL BE GIVEN. THE ITEM MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT, IN ITS ORIGINAL PACKAGING, AS NEW AND UNUSED.

CREATING AN ACCOUNT:

BY CREATING AN ACCOUNT WITH US, YOUR BILLING INFORMATION WILL BE STORED, SO YOU DO NOT HAVE TO ENTER DETAILS EVERY TIME YOU SHOP WITH US, SAVING YOU TIME! THIS OPTION IS AVAILABLE AT THE CHECKOUT PROCESS, SIMPLY ENTER YOUR DETAILS AND SUBMIT. REGISTERING WILL ALSO MEAN THAT YOU CAN RECEIVE NEWS AND UPDATES FROM QUAKER TACKLE LTD. AN EMAIL ADDRESS AND PASSWORD IS NEEDED TO REGISTER.

DELIVERY:

WE AIM TO DISPATCH ITEMS WITHIN 48 HOURS, ALL ORDERS ARE CAREFULLY PACKAGED AND QUALITY CONTROL CHECKED BY TWO MEMBERS OF STAFF TO ENSURE THE SAFE ARRIVAL OF YOUR ITEM. ITEMS ARE DELIVERED VIA ROYAL MAIL ‘RECORDED’ DELIVERY, FIRST CLASS SERVICE (1-2 DAYS) OR VIA BUSINESS POST COURIERS NEXT (WORKING) DAY SERVICE. ALL ITEMS REQUIRE THE RECIPIENTS SIGNATURE.

SHIPPING COSTS:

THE COST OF SHIPPING IS ACCORDING TO WEIGHT AND LOCATION, PRICE OF DELIVERY WILL BE SHOWN AT CHECKOUT. PLEASE SEE THE 'DELIVERY COSTS' PAGE FOR FULL DETAILS OF SHIPPING COSTS.

PRIVACY POLICY:

YOUR PRIVACY IS VERY IMPORTANT TO US, WE WILL ONLY USE THE INFORMATION WE COLLECT ABOUT YOU LAWFULLY. WE WILL NOT HOLD YOUR PERSONAL DETAILS OR CARD DETAILS ONCE WE HAVE USED THEM FOR SECURITY PERPOSES THEY WILL BE DESTROYED.